Haulla offers a suitable Missed Pick-Up(MPU) credit or recovery Pick-Up service based on the customer's service type.
What is MPU Credit?
- MPU Credit is a compensation offered to customers when a missed pick-up occurs.
MPU Credit and Recovery Pick-up Policy
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Depending on how often customer receive collection services and when the missed pick-up is reported, Haulla offers recovery pick-up or MPU credit to compensate the customer.
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In some cases, recovery pick-ups may be possible when customer receives service only once a week or once a month.
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If customer prefers MPU credit over recovery pick-up, Haulla can check if it is available in that area and set up the recovery pick up schedule for the customer. Otherwise, Haulla will offer a credit.
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Haulla will immediately check with our driver and the specific amount of credit will be reflected on customer’s next invoice, unless it turns out that the missed pick-up was due to a misunderstanding, such as closed access.
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If the missed pick-up is reported after the 20th of the month, credit will be applied to the following month.
How Haulla Calculates a MPU Credit
- (1 Month Haulla Rate) / (# of services customer receives in 1 month period)