Where can I check my invoice history and payments history on the customer portal?

If you want to check the details of the previous billing amount, not the current billing amount, or if you want to make sure the payment is reflected properly, the way to check it on the customer portal is very simple. 

• After logging in into customer portal, click the billing button to expand the billing-related menus.

• Click Payments button.

If you click the Payments button, you will be able to see the billing details and payment details at once. The screen is displayed on a monthly basis, with the most recent item at the top. 

If you click the Payments button, you will be able to see the billing details and payment details at once. The screen is displayed on a monthly basis, with the most recent item at the top. 

• Invoiced Total displays the total amount charged in the month, and Paid Total displays the total amount paid by the user in the month.

• Whether the billing is paid or overdue can be determined by the status value displayed next to it. Paid indicates that the amount has been fully paid, and unpaid indicates that the amount has not yet been paid.

• If the billing displayed as a open, it is unpaid this month’s billing. You can pay for it.

• If the payment is paid even though the paid total is 0, the amount will probably have been included in the bill after that month.

• If you want to see the details of the billing or the details of the payment, please click the Details button.

Click the Details button to get the details of your billing first.

• Current Charges shows how much you need to pay for this month.

• Previous Balance displays the remaining late fees in the previous month. Previous Balance is the difference between Previous Invoice Amount and Payment Received shown below.

  • Previous Invoice Amount displays the amount charged in the previous month.

  • Payment Received displays the amount you paid in the previous month.

• Late fee is a 5% late fee charged for overdue amounts.

• The total sum of Current Charges, Previous Balance, and Late fee is displayed in the Total Amount Due.

• If you would like to leave an inquiry to the amount indicated, please press the Leave inquiry about invoice button.

You can check the payment details for the month by scrolling down a little more.

• The Paid total displays the total amount of money paid by the user for that month's bill.

• The date of payment received, amount paid, and method of payment are displayed below.

• There are three payment methods : Paper check, Autopay, and Melio.

• If you paid through Autopay, the card number or bank account information that was paid will also be displayed.

By default, payment information is displayed under the invoice for the month in which the payment was made.